Privacy Policy winmy13

Introduction and Scope of This Policy

winmy13 is an online gambling platform providing services to adult users in Malaysia. This Privacy Policy explains in detail how we handle the personal information you provide to us when registering an account, making deposits or withdrawals, and when using our services from time to time.

This policy applies to all users who access the winmy13.onl website, including those who browse the site without registering an account. By registering as a member or using any of our services, you acknowledge that you have read and understood this policy.

Personal Information We Collect

In operating our platform, winmy13 collects several categories of personal information. This collection is carried out only for legitimate and necessary purposes in delivering quality services to you.

Information provided directly by you:

• Full name as shown on your identity card (MyKad) or other valid identification document
• An active mobile phone number that can be contacted
• A valid and actively used email address
• Date of birth for age verification purposes (21 and above)
• Bank account or e-wallet details (Touch 'n Go eWallet, DuitNow, ShopeePay) for deposit and withdrawal purposes
• Identity verification documents when requested for KYC (Know Your Customer) purposes

Information collected automatically:

• IP address and device type used to access the platform
• Browser and operating system data
• Game session records, betting history and account activity
• Cookie data and similar tracking technologies for website functionality purposes
• General geographic location (non-specific) for regional compliance purposes

Purposes for Using Personal Information

Every piece of information we collect is used only for specific and legitimate purposes. winmy13 will not use your data for any other purpose without obtaining your consent first, except where required by law.

• Account management: Creating and maintaining member accounts, including the login and identity verification process
• Transaction processing: Handling deposits via FPX, DuitNow, Touch 'n Go eWallet, ShopeePay and cryptocurrency (USDT, BTC, ETH), and processing withdrawals within 10 to 45 minutes
• Legal compliance: Meeting KYC, AML (Anti-Money Laundering) and other compliance obligations imposed by our regulatory authorities
• Platform security: Detecting and preventing fraud, multiple account use and suspicious activity that could compromise the integrity of the platform
• Service improvement: Analysing usage patterns to improve user experience, website performance and the games library
• Communications: Delivering account-related information, bonus promotions and policy updates via email or in-app notifications
• Customer support: Enabling our 24/7 support team to provide relevant and accurate assistance to you

Sharing Information with Third Parties

winmy13 does not sell or rent your personal information to any third party. However, in certain limited circumstances, we may share your information with the following parties for legitimate operational purposes:

• Payment providers: Including FPX, DuitNow, Touch 'n Go eWallet, ShopeePay processors and cryptocurrency exchange platforms we use to process your financial transactions securely
• Game software providers: Minimum technical information required to run games from providers such as PG Soft, Pragmatic Play, JILI and Spribe
• Regulatory authorities: Where required by law or upon instruction from a competent authority, we will disclose the necessary information
• Technical service providers: Companies that assist us with technical operations such as server hosting, analytics and cybersecurity, all of whom are bound by strict confidentiality agreements

All third parties working with us are required to comply with data protection standards equal to or higher than those we apply ourselves.

Data Retention Period

winmy13 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as your account remains active. After an account is closed, certain data may still be retained for the period required for the following purposes:

• Compliance with legal obligations and anti-money laundering financial regulations
• Resolution of any outstanding disputes, claims or legal proceedings
• Compliance with instructions from regulatory authorities or law enforcement agencies
• Retention of internal audit records for operational integrity purposes

When data is no longer needed, we will delete it securely using methods that ensure it cannot be recovered.

Your Rights Regarding Personal Data

As a data subject, you have the following rights, which you may exercise at any time by contacting the winmy13 support team:

• Right of access: You may request a copy of the personal information we hold about you
• Right of rectification: You may request that we correct any information that is inaccurate or incomplete
• Right of erasure: In certain circumstances, you may request that we delete your personal data, subject to legal obligations binding on us
• Right to object to processing: You may object to the processing of your data for certain purposes such as direct marketing
• Right to withdraw consent: You may withdraw consent you have given at any time, although this does not affect the validity of processing carried out before the withdrawal

Use of Cookies and Tracking Technologies

winmy13 uses cookies and similar technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for basic website functions such as login, session management and account security. These cookies cannot be disabled
• Performance cookies: Help us understand how users interact with the website, allowing us to identify and fix any technical issues
• Preference cookies: Store your personal settings such as preferred language and display preferences to deliver a more personalised experience

You can manage cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

Data Security Measures

winmy13 implements various technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or accidental disclosure.

• SSL/TLS encryption for all data transfers between your device and our servers
• Two-factor authentication (2FA) system available for additional account security
• Continuous cybersecurity threat monitoring and intrusion detection systems
• Strict internal access controls — only authorised staff may access sensitive data
• Regular security audits by independent parties to ensure protection standards remain current
• Secure data backups and a disaster recovery plan to ensure continuity of service

Although we take all reasonable steps, no security system is completely foolproof. In the event of a material data breach, we are committed to notifying affected members and the relevant authorities according to established procedures.

Amendments to This Privacy Policy

winmy13 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant operational reasons.

Any material changes will be communicated to members via a clear notice on the website or by email. The "Updated" date at the top of this document will be revised to reflect the latest amendments. We encourage you to review this policy periodically.

Continued use of the winmy13 platform after changes take effect will be considered acceptance of the amended terms. If you do not agree with the changes, you have the right to close your account by contacting our customer support.